Turn on browser notifications

Broadcaster can pop up a notification on your computer the moment a client sends you a message, so you can reply straight away instead of watching the screen. This takes about two minutes to switch on.

What you get

Once notifications are on, a small pop-up appears in the corner of your screen whenever a new message arrives, even when Broadcaster is sitting in a background tab. Click the pop-up and it takes you straight to that conversation. Your clients are messaged exactly as before. This only changes whether you get pinged.

How to turn notifications on

Step 1: Switch them on in your profile

Log in to Broadcaster, click your name in the top right, and choose Profile. Scroll down to Notification Preferences and turn on Enable Browser Notifications. This is the main switch, and it must be on for any notification to appear.

Step 2: Allow it when your browser asks

The first time you switch notifications on, your browser (Chrome, Edge, Firefox and so on) shows its own small pop-up, usually near the web address, asking something like “getbroadcaster.com wants to show notifications”. Click Allow.

Screenshot coming soon.

This browser pop-up is easy to miss and it normally only appears once. If you click Block, or it vanishes before you reach it, notifications will not work until you allow them again. The Common gotchas below explain how to fix that.

Step 3: Send yourself a test

With the switch on and the browser prompt allowed, use the Test button to send yourself a test notification. If a pop-up appears in the corner of your screen, you are all set.

If the test does not appear

Open the notification troubleshooting page by going to your Broadcaster web address followed by /notification-test. You will see a Notification Status panel.

Click Enable Notifications and allow the browser prompt if it asks again. Then use Subscribe, followed by Test. This re-registers your browser from scratch and is the quickest fix when the main switch on its own did not do it.

Common gotchas

• The browser “Allow” pop-up. This is the single most common reason notifications do not work. If you blocked it or missed it, click the padlock (or the small icon just to the left of the web address) in your browser, find Notifications, and set it to Allow. Then run the test again.
• On a Mac, you must also turn notifications on for your browser. This one catches almost everyone. Even after you have allowed notifications inside Broadcaster and in the browser, macOS keeps a separate switch of its own. Open System Settings, choose Notifications, find your browser in the list (for example Google Chrome), and turn Allow Notifications on. If this is off, your Mac quietly hides every notification even though Broadcaster looks completely correct. There is no error and nothing to click, the pop-ups simply never appear.

Screenshot coming soon.

• Do Not Disturb. If Do Not Disturb is on in Broadcaster (just below Notification Preferences on your profile), or a Focus or Do Not Disturb mode is on for your computer or phone, notifications are silenced on purpose. Your clients are still messaged, you just are not pinged.
• On an iPhone or iPad. Notifications work only when you have added Broadcaster to your Home Screen and opened it from that icon, not from a browser tab. After installing it, turn notifications on inside the app, then check Settings, then Notifications, and find Broadcaster in the list. It appears under its own name, not under Chrome or Safari.