Broadcaster API: Getting Started

Broadcaster has a REST API. If you are using a job management system, CRM, or automation platform such as Zapier, Make, or n8n, the API lets you connect your existing tools to Broadcaster without manual data entry.

What the API covers

The API gives you programmatic access to three core areas of Broadcaster:

Contacts: Create, retrieve, update, and delete contacts in your Broadcaster account. You can search by phone number, external ID, or WhatsApp username. When creating contacts from an external system, you can store your own reference number against each contact using the external ID field, which makes keeping the two systems in sync straightforward.

Bookings: Create and manage appointments in Broadcaster from an external scheduling or job management system. Bookings are linked to contacts by phone number or WhatsApp ID, and contacts are created automatically if they do not already exist. You can create or update up to 100 bookings in a single request, which suits bulk syncing from a CRM. As with contacts, each booking can carry your own external reference ID so Broadcaster and your other system stay aligned.

Messages: Submit inbound messages into Broadcaster from an external source. These appear in your Message Hub in real time, which is useful if you are routing messages through an automation platform or building a custom integration.

Authentication

All API requests require a Bearer token. To generate your API key, log in to your Broadcaster dashboard and go to Dashboard → API Keys. Your key will be in the format bro_live_xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx and should be included in the Authorization header of every request.

Full documentation

The full API reference, including all endpoints, request schemas, and response formats, is at getbroadcaster.com/api-docs.

Need help connecting your system?

If you are trying to connect a specific CRM or job management tool and are not sure where to start, get in touch and we can point you in the right direction.