Sending WhatsApp Appointment Reminders from RealGreen Service Assistant
Last updated: April 6, 2026
If you use RealGreen Service Assistant (SA5) to manage your lawn care or grounds maintenance business, Broadcaster connects directly to it via the SA5 API. Your jobs and client details sync automaticallym no manual exports, no calendar workarounds.
What your clients receive
Your client receives a WhatsApp message from your business number ahead of their scheduled visit. The message includes their name, the service date and time, and any details from your reminder template. You choose the timing, a few days before, the day before, the morning of, or a combination.
Because the integration pulls data directly from SA5, the client details and job information in the reminder are drawn from your existing RealGreen records, no duplicate data entry required.
How the RealGreen integration works
Unlike the calendar-based connections Broadcaster uses for other tools, the RealGreen integration uses the SA5 API directly. This means Broadcaster can access richer job and client data than a calendar feed provides, and sync more frequently.
When a job is scheduled or updated in SA5, Broadcaster picks it up automatically. When a reminder is sent, Broadcaster logs the interaction back against the client record in SA5 as a call log entry, so your SA5 activity history stays complete.
What you need before starting
- RealGreen Service Assistant 5 (SA5)
- The SA5 API add-on enabled on your RealGreen account — this is a paid add-on from WorkWave. Contact your RealGreen account manager to enable it
- Your SA5 API credentials, provided by WorkWave once the add-on is active
Setting up the integration
- Log into your Broadcaster account
- Go to Settings and then Integrations
- Select RealGreen Service Assistant
- Enter your SA5 API credentials
- Save the connection
Note: The integration is in early stage development, contact support to enable access.
Broadcaster will begin syncing your SA5 schedule and client records. Existing clients in SA5 will be matched to Broadcaster records using phone number.
If you need help obtaining your SA5 API credentials or setting up the integration, our support team can walk you through it: get in touch.
What gets synced
| What syncs | Notes |
|---|---|
| Job date and scheduled time | Yes, directly from SA5 |
| Service type | Yes, from the SA5 programme record |
| Client name | Yes, from your SA5 customer record |
| Client phone number | Yes, matched from your SA5 customer record |
| Client address | Yes |
| Reminder activity | Logged back to SA5 as a call log entry |
Why this integration matters for lawn care businesses
Most appointment reminder tools require you to maintain a separate client list. With the RealGreen integration, Broadcaster reads your existing SA5 customer records directly, so if a client’s details change in SA5, Broadcaster picks that up automatically.
The call log write-back is also significant. Every WhatsApp reminder Broadcaster sends is recorded against the client in SA5, so your customer communication history stays in one place. This is useful both for your own records and when a client calls in, your team can see in SA5 that a reminder was sent and when.
Does this work for my business?
The RealGreen integration is built specifically for lawn care, weed control, and grounds maintenance businesses running SA5. If you are using SA5 as your primary business management system and want WhatsApp reminders to go out automatically before every scheduled visit, this is the most complete way to connect Broadcaster, no calendar exports, no manual syncing.
If you are evaluating Broadcaster alongside RealGreen and want to see the integration in action before committing, get in touch and we will walk you through a live demo.
Ready to connect RealGreen to Broadcaster?
Start your free trial or contact us if you would like to discuss the integration before getting started.
Written by alan