Sending WhatsApp Appointment Reminders from Tradify

If you use Tradify to manage your jobs and scheduling, you can connect it to Broadcaster via Google Calendar and send automatic WhatsApp reminders to clients before each appointment. It takes a couple of extra steps compared to a direct feed, but once it is set up it runs automatically.

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What your clients receive

Your client receives a WhatsApp message from your business number ahead of their job. The message includes their name, the appointment date and time, and any details from your reminder template. You choose the timing, a few days before, the day before, or the morning of the job.

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How to connect Tradify to Broadcaster

Tradify does not provide a direct iCal feed, but it syncs your schedule to Google Calendar. Broadcaster then reads the Google Calendar feed. The result is the same, your Tradify jobs flow through to Broadcaster automatically.

Step 1: Connect Tradify to Google Calendar

1. Log into Tradify on a desktop browser
2. Go to Settings and then Integrations
3. Find Google Calendar and click Connect
4. Sign into your Google account and grant Tradify access
5. Select which schedule information to sync and save

Your Tradify jobs will now appear in Google Calendar.

Step 2: Get your Google Calendar iCal feed URL

1. Open Google Calendar in a desktop browser
2. In the left sidebar, find the calendar Tradify is syncing to under My calendars
3. Click the three dots next to the calendar name and select Settings and sharing
4. Scroll down to Integrate calendar
5. Copy the Secret address in iCal format

Step 3: Add the feed to Broadcaster

1. Log into your Broadcaster account
2. Go to Settings and then Calendar connections
3. Paste your Google Calendar iCal URL
4. Save the connection

For full details on the iCal connection process, see our calendar connection guide.

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What gets synced

What syncs	Notes
Job date and time	Yes
Job title	Yes, from the job name in Tradify
Client phone number	Must already be in Broadcaster against the matching client
Client name	Matched from Broadcaster using the phone number
Job notes	Depends on what Tradify passes through to Google Calendar

Broadcaster matches calendar events to clients using phone number. If a client is not yet in Broadcaster, the job will import but no reminder will send until you add them.

Note that because Tradify syncs via Google Calendar rather than directly, there can be a short delay — typically up to an hour — before new jobs appear in Broadcaster.

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Does this work for my trade?

Tradify is popular with electricians, plumbers, builders, and HVAC engineers in the UK, particularly small to medium businesses running multiple jobs a day. If you are already using Tradify as your main job management tool and have Google Calendar connected, adding Broadcaster is straightforward, the Google Calendar sync is likely already running.

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Ready to connect Tradify to Broadcaster?

Start your free trial and follow the steps above. Most businesses are up and running within the same day.