Sending WhatsApp Appointment Reminders from Workever
Last updated: September 16, 2026
If you use Workever to manage your jobs and scheduling, you can connect it to Broadcaster via Google Calendar and send automatic WhatsApp reminders to clients before each appointment. Once set up, reminders go out without any manual effort.
What your clients receive
Your client receives a WhatsApp message from your business number ahead of their job. The message includes their name, the appointment date and time, and any details from your reminder template. You choose the timing, a few days before, the day before, the morning of, or a combination.
How to connect Workever to Broadcaster
Workever syncs your schedule to Google Calendar. Broadcaster reads the Google Calendar feed. Your Workever jobs flow through to Broadcaster automatically.
Step 1: Connect Workever to Google Calendar
- Log into your Workever account on a desktop browser
- Go to Settings and then Integrations
- Find the Calendar integration and select Google Calendar
- Sign into your Google account and authorise the connection
- Configure which schedule items to sync and save
Your Workever jobs will now appear in Google Calendar.
Step 2: Get your Google Calendar iCal feed URL
- Open Google Calendar in a desktop browser
- In the left sidebar, find the calendar Workever is syncing to under My calendars
- Click the three dots next to the calendar name and select Settings and sharing
- Scroll down to Integrate calendar
- Copy the Secret address in iCal format
Step 3: Add the feed to Broadcaster
- Log into your Broadcaster account
- Go to Integrations in the left-hand menu
- On the ICS Calendar Feed card, press Add connection, then paste your Google Calendar iCal URL into Calendar URL and choose how often Broadcaster should check it: every hour, every 6 hours, or twice a day
- Press Add calendar feed
For full details on the iCal connection process, see our calendar connection guide.
What gets synced
| What syncs | Notes |
|---|---|
| Job date and time | Yes |
| Job title | Yes, from the job name in Workever |
| Client phone number | Used to find the matching contact. If nobody matches, the visit is held until you add the person, or Broadcaster can add them for you |
| Client name | Matched from Broadcaster by phone number, then email, then name |
| Job notes | Depends on what Workever passes through to Google Calendar |
Broadcaster matches a calendar event to a contact by phone number first, then by email, then by name. If nobody matches, the visit is not booked: it is listed on your Integration Activity page until you add the person, and then books itself. If you would rather Broadcaster added the person and booked the visit straight away, choose that option in the feed’s settings under Integrations.
Because Workever syncs via Google Calendar, there can be a delay of up to an hour before new jobs appear in Broadcaster. For jobs booked at short notice, keep this in mind when setting your reminder timing.
Does this work for my trade?
Workever is used by small to medium trades businesses across the UK, electricians, plumbers, HVAC engineers, cleaners, pest control, and property maintenance teams. It is designed for businesses that want a clean, uncomplicated job management tool without the overhead of a larger platform.
If you are running Workever as your main job management system, Broadcaster sits alongside it and handles WhatsApp client communication without adding complexity to your existing workflow.
Ready to connect Workever to Broadcaster?
Start your free trial and follow the steps above. Most businesses are up and running within the same day.
Written by alan