Sending WhatsApp Appointment Reminders from Kloud Gin

If you use Kloud Gin to manage your jobs and scheduling, you can connect it to Broadcaster and send automatic WhatsApp reminders to clients before each appointment. Once set up, reminders go out without any manual effort.

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What your clients receive

Your client receives a WhatsApp message from your business number ahead of their job. The message includes their name, the appointment date and time, and any details from your reminder template. You choose the timing, a few days before, the day before, the morning of, or a combination.

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How to connect Kloud Gin to Broadcaster

Kloud Gin supports calendar integration with Google Calendar and UK accounting tools. Broadcaster reads your Google Calendar feed to pull in upcoming jobs.

Step 1: Connect Kloud Gin to Google Calendar

1. Log into your Kloud Gin account on a desktop browser
2. Go to Settings and then Integrations
3. Find the Google Calendar integration and connect your Google account
4. Configure which jobs and appointments to sync and save

If you cannot locate the calendar integration, contact Kloud Gin support — the exact location can vary depending on your plan.

Step 2: Get your Google Calendar iCal feed URL

1. Open Google Calendar in a desktop browser
2. Find the calendar Kloud Gin is syncing into under My calendars
3. Click the three dots next to the calendar name and select Settings and sharing
4. Scroll down to Integrate calendar
5. Copy the Secret address in iCal format

Step 3: Add the feed to Broadcaster

1. Log into your Broadcaster account
2. Go to Integrations in the left-hand menu
3. On the ICS Calendar Feed card, press Add connection, then paste your Google Calendar iCal URL into Calendar URL and choose how often Broadcaster should check it: every hour, every 6 hours, or twice a day
4. Press Add calendar feed

For full details on the iCal connection process, see our calendar connection guide.

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What gets synced

What syncs	Notes
Job date and time	Yes
Job title	Yes, from the job name in Kloud Gin
Client phone number	Used to find the matching contact. If nobody matches, the visit is held until you add the person, or Broadcaster can add them for you
Client name	Matched from Broadcaster by phone number, then email, then name
Job notes	Depends on what Kloud Gin passes through to Google Calendar

Broadcaster matches a calendar event to a contact by phone number first, then by email, then by name. If nobody matches, the visit is not booked: it is listed on your Integration Activity page until you add the person, and then books itself. If you would rather Broadcaster added the person and booked the visit straight away, choose that option in the feed’s settings under Integrations.

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Does this work for my trade?

Kloud Gin is a UK-built job management tool designed for small trades businesses that want strong integrations with UK accounting software alongside their scheduling. If you are already using Kloud Gin to manage your jobs, connecting Broadcaster adds WhatsApp client communication on top without changing your existing workflow.

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Ready to connect Kloud Gin to Broadcaster?

Start your free trial and follow the steps above. If you need help locating your calendar feed in Kloud Gin, our support team is happy to help: get in touch.