Sending WhatsApp Appointment Reminders from Acuity Scheduling

If you use Acuity Scheduling to take bookings from clients, you can connect it to Broadcaster and send automatic WhatsApp reminders before each appointment. Acuity handles the online booking, Broadcaster handles the WhatsApp communication.

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What your clients receive

Your client receives a WhatsApp message from your business number ahead of their appointment. The message includes their name, the booking date and time, and any details from your reminder template. You choose the timing, a few days before, the day before, the morning of, or a combination.

Acuity already sends its own email confirmations and reminders. Broadcaster adds WhatsApp on top of that, which typically gets significantly higher open and read rates.

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How to connect Acuity Scheduling to Broadcaster

Acuity syncs booked appointments to Google Calendar or Microsoft Outlook. Broadcaster reads that calendar feed. Your Acuity bookings flow through to Broadcaster automatically.

Option A: Via Google Calendar

Step 1: Connect Acuity to Google Calendar

1. Log into your Acuity Scheduling account
2. Go to Integrations in the left menu
3. Find Google Calendar and click Connect
4. Sign into your Google account and authorise the connection
5. Select the calendar you want Acuity to sync bookings into

Step 2: Get your Google Calendar iCal feed URL

1. Open Google Calendar in a desktop browser
2. Find the calendar Acuity is syncing into under My calendars
3. Click the three dots next to the calendar name and select Settings and sharing
4. Scroll down to Integrate calendar
5. Copy the Secret address in iCal format

Option B: Via Microsoft Outlook

Step 1: Connect Acuity to Outlook

1. Log into your Acuity Scheduling account
2. Go to Integrations in the left menu
3. Find Office 365 or Outlook and click Connect
4. Sign into your Microsoft account and authorise the connection

Step 2: Get your Outlook ICS feed URL

1. Go to Outlook Calendar in a desktop browser
2. Click the Settings cog and select View all Outlook settings
3. Go to Calendar and then Shared calendars
4. Under Publish a calendar, select the calendar Acuity books into
5. Set permissions to Can view all details and click Publish
6. Copy the ICS link

Step 3: Add the feed to Broadcaster

1. Log into your Broadcaster account
2. Go to Integrations in the left-hand menu
3. On the ICS Calendar Feed card, press Add connection, then paste your Google Calendar or Outlook ICS URL into Calendar URL and choose how often Broadcaster should check it: every hour, every 6 hours, or twice a day
4. Press Add calendar feed

For full details on the iCal connection process, see our calendar connection guide.

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What gets synced

What syncs	Notes
Booking date and time	Yes
Appointment type / title	Yes, from the Acuity appointment type name
Client phone number	Used to find the matching contact. If nobody matches, the visit is held until you add the person, or Broadcaster can add them for you
Client name	Matched from Broadcaster by phone number, then email, then name
Booking notes	Depends on what Acuity passes through to the calendar

Broadcaster matches a calendar event to a contact by phone number first, then by email, then by name. If nobody matches, the visit is not booked: it is listed on your Integration Activity page until you add the person, and then books itself. If you would rather Broadcaster added the person and booked the visit straight away, choose that option in the feed’s settings under Integrations.

Acuity collects client details at the point of booking. If you ask clients for their phone number in your booking form, make sure those numbers are also added to Broadcaster so the matching works correctly.

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Does this work for my trade?

Acuity Scheduling is used by service businesses that take appointments online, domestic cleaners, lawn care, beauty therapists, and personal trainers commonly use it for client self-booking. If you run a service business with a public booking page and want WhatsApp reminders to go out automatically for every new booking, connecting Broadcaster to Acuity handles that without any ongoing admin.

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Ready to connect Acuity Scheduling to Broadcaster?

Start your free trial and follow the steps above. Most businesses are up and running within the same day.