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Connecting Your Calendar to Broadcaster

Last updated: April 5, 2026

Broadcaster can import your appointments from any calendar that provides an iCal (ICS) feed. This guide covers how to get your calendar feed URL from the most common sources used by UK trade and service businesses. When you connect a calendar the feed is one way, i.e. Broadcaster only reads you calendar it does not make changes to you calendar.

Quick Start: Which Method Do I Need?

Your Calendar/AppMethod
Google CalendarGet feed directly from Google
Microsoft Outlook / Office 365Get feed directly from Outlook
JobberGet feed directly from Jobber
ServiceM8Get feed directly from ServiceM8
TradifySync to Google first
FergusSync to Google first
Powered NowSync to Google first
WorkeverSync to Google first
ToolTimeSync to Google first
CommusoftSync to Outlook first
simPROSync to Google or Outlook first
Other job management appsCheck if it syncs to Google/Outlook

What is an iCal Feed?

An iCal feed (also called an ICS feed) is a web address (URL) that contains your calendar data in a standard format. When you give Broadcaster this URL, we can read your appointments and use them to send timely reminders to your clients.

Important: An iCal feed URL is read-only — Broadcaster can see your appointments but cannot modify your calendar.

Your iCal feed URL will look something like this:

https://calendar.google.com/calendar/ical/yourname%40gmail.com/private-abc123/basic.ics

Keep your iCal URL private — anyone with this link can see your calendar.

Direct Calendar Sources

These calendars provide iCal feeds directly. If you use one of these, follow the instructions below.

Google Calendar

Google Calendar is the most common calendar for UK tradespeople, and many job management apps sync to it.

How to Get Your Google Calendar iCal Feed

  1. Open Google Calendar in a web browser (not the mobile app)
  2. In the left sidebar, find the calendar you want to share under “My calendars”
  3. Click the three dots (⋮) next to your calendar name
  4. Select “Settings and sharing”
  5. Scroll down to “Integrate calendar”
  6. Find “Secret address in iCal format”
  7. Click the copy icon next to the URL
  8. Paste this URL into Broadcaster when connecting your calendar

Tips for Google Calendar

  • Use the “Secret address” not the public address — the secret address includes your private appointments
  • Changes to your Google Calendar typically appear in Broadcaster within 1 hour but you can manually request a refresh.

Troubleshooting Google Calendar

Can’t find “Settings and sharing”?
Make sure you’re using Google Calendar on a computer browser, not the mobile app. Settings are not available in the mobile app.

Don’t see “Secret address in iCal format”?
You may be looking at a calendar you don’t own (e.g., a shared calendar from someone else). You can only get iCal feeds for calendars you own.

Microsoft Outlook / Office 365

If you use Outlook for your business calendar, you can get an iCal feed from Outlook on the web.

How to Get Your Outlook Calendar iCal Feed

For Outlook.com / Microsoft 365 (Web):

  1. Go to Outlook Calendar or your Microsoft 365 calendar
  2. Click the Settings cog (⚙️) in the top right
  3. Select “View all Outlook settings”
  4. Go to Calendar → Shared calendars
  5. Under “Publish a calendar”, select the calendar you want to share
  6. For permissions, select “Can view all details”
  7. Click “Publish”
  8. Copy the ICS link (not the HTML link)
  9. Paste this URL into Broadcaster when connecting your calendar

For Outlook Desktop App (Windows):

  1. Open Outlook and go to your Calendar
  2. Right-click on the calendar you want to share in the left panel
  3. Select “Share” → “Publish This Calendar”
  4. You’ll be taken to Outlook on the web — follow the steps above

Tips for Outlook Calendar

  • The ICS link you need ends in .ics
  • Make sure you select “Can view all details” so appointment information is included
  • Changes typically appear in Broadcaster within 1 hour but you can manually request a refresh.

Troubleshooting Outlook Calendar

“Publish a calendar” option not available?
Your organisation’s IT administrator may have disabled calendar publishing. Contact your IT support to enable this feature.

Using an older version of Outlook?
Calendar publishing is only available in Outlook 2016 and later, or Microsoft 365.

Jobber

Jobber provides native iCal feed support, making it easy to connect directly to Broadcaster.

How to Get Your Jobber iCal Feed

  1. Log into your Jobber account
  2. Go to Schedule from the main menu
  3. Click “More Actions” (or the three dots menu)
  4. Select “Set Up Calendar Sync”
  5. Jobber will display your personal Calendar URL
  6. Click “Copy” to copy the URL
  7. Paste this URL into Broadcaster when connecting your calendar

Tips for Jobber

  • Each Jobber user has their own calendar URL — if you have a team, you need a user that can see all appoinments
  • Jobber’s feed includes visits, tasks, events, and requests
  • The feed shows 2 weeks of past appointments and 20 weeks of future appointments

Troubleshooting Jobber

Can’t find “Set Up Calendar Sync”?
Make sure you’re on the Schedule page, not the Jobs page. Calendar sync is only available from the Schedule view.

Appointments not showing?
Jobber syncs visits, not jobs. Make sure your jobs have scheduled visits attached to them.

ServiceM8

ServiceM8 provides iCal feeds for each staff member’s schedule.

How to Get Your ServiceM8 iCal Feed

  1. Log into your ServiceM8 account on a computer
  2. Go to Settings → Add-ons
  3. Find and enable “External Calendars” add-on
    • Note: This add-on costs 5 job credits per month
  4. Once enabled, go to Settings → Staff
  5. Click on the staff member whose calendar you want to export
  6. Find the “Calendar URL” field
  7. Copy this URL
  8. Paste this URL into Broadcaster when connecting your calendar

Tips for ServiceM8

  • Each staff member has their own unique calendar URL, so youwillneed a user that can see all appointments
  • The calendar feed is read-only — you cannot make changes to ServiceM8 through the calendar
  • Changes to your ServiceM8 schedule typically appear within 15 minutes

Troubleshooting ServiceM8

Don’t see the Calendar URL option?
Make sure you’ve enabled the “External Calendars” add-on first. This is required to access calendar URLs.

Calendar feed showing no appointments?
Check that the staff member has jobs assigned to them in ServiceM8.

Job Management Apps That Sync to Google Calendar

Many popular job management apps don’t provide direct iCal feeds, but they can sync to Google Calendar. Once synced, you can get the iCal feed from Google Calendar.

The process is:

  1. Connect your job management app to Google Calendar
  2. Get the iCal feed URL from Google Calendar (see Google Calendar instructions above)
  3. Connect that URL to Broadcaster

Tradify

Tradify syncs your job schedule to Google Calendar.

How to Connect Tradify to Google Calendar

  1. Log into Tradify on a computer
  2. Go to Settings → Integrations
  3. Find Google Calendar and click “Connect”
  4. Sign in to your Google account and grant Tradify access
  5. Select which Tradify schedule information to sync (jobs, appointments, etc.)
  6. Click Save

Once connected, your Tradify appointments will appear in Google Calendar. Then follow the Google Calendar instructions to get your iCal feed URL.

Note: Tradify syncs to Google Calendar, but you view appointments in both Tradify and Google. The sync keeps them aligned.

Fergus

Fergus offers Google Calendar integration to sync your job schedule.

How to Connect Fergus to Google Calendar

  1. Log into your Fergus account
  2. Go to Settings → Integrations
  3. Find Google Calendar and click “Connect”
  4. Authorise Fergus to access your Google Calendar
  5. Configure which jobs/appointments to sync

Once connected, follow the Google Calendar instructions to get your iCal feed URL.

Powered Now

Powered Now syncs appointments to Google Calendar.

How to Connect Powered Now to Google Calendar

  1. Open Powered Now on your device
  2. Go to Settings → Calendar Sync
  3. Select Google Calendar
  4. Sign in and authorise the connection
  5. Choose sync options (which appointments to include)

Once connected, your Powered Now appointments will appear in Google Calendar. Then follow the Google Calendar instructions to get your iCal feed URL.

Note: Powered Now also shows appointment descriptions and titles when synced to Google Calendar.

Workever

Workever can sync your schedule to Google Calendar.

How to Connect Workever to Google Calendar

  1. Log into your Workever account
  2. Navigate to Settings → Integrations
  3. Find the Calendar integration options
  4. Connect your Google Calendar account
  5. Configure which schedule items to sync

Once connected, follow the Google Calendar instructions to get your iCal feed URL.

ToolTime

ToolTime offers Google Calendar integration for appointment syncing.

How to Connect ToolTime to Google Calendar

  1. Log into your ToolTime account
  2. Go to Settings → Integrations
  3. Find Google Calendar and click to connect
  4. Sign in to your Google account and grant access
  5. Your appointments will now sync to Google Calendar

Once connected, follow the Google Calendar instructions to get your iCal feed URL.

Commusoft

Commusoft offers two-way calendar sync with Microsoft Outlook (not Google Calendar).

How to Connect Commusoft to Outlook Calendar

  1. Log into your Commusoft account
  2. Go to Settings → Integrations
  3. Find Outlook Calendar integration
  4. Each engineer can connect their own Outlook account
  5. Follow the prompts to authorise the connection

Once connected, follow the Microsoft Outlook instructions to get your iCal feed URL.

Note: Commusoft requires the “Go Paperless” plan or higher for Outlook Calendar integration.

simPRO

simPRO offers two-way calendar sync with both Google Calendar and Microsoft Outlook.

How to Connect simPRO to Google Calendar

  1. Your simPRO administrator needs to install the simPRO Calendar Integration from the Google Workspace Marketplace
  2. In simPRO, go to System → Setup → Defaults → Extensions
  3. Under Calendar Integration, select Google
  4. Each user then authorises their own calendar:
    • Open your user profile in simPRO
    • Go to Profile → Settings
    • Under Google Calendar Integration, click “Send Verification Code”
    • Check your email and click the verification link

How to Connect simPRO to Outlook Calendar

  1. In simPRO, go to System → Setup → Defaults → Extensions
  2. Under Calendar Integration, select Outlook
  3. Each user authorises their own calendar:
    • Open your user profile in simPRO
    • Go to Profile → Settings
    • Under Outlook Calendar Integration, click “Send Verification Code”
    • Check your email and click the verification link

Once connected to either calendar, follow the relevant instructions (Google or Outlook) to get your iCal feed URL.

Other Job Management Apps

If your job management app isn’t listed above, check if it offers:

  1. Direct iCal/ICS export — Look in Settings → Integrations or Settings → Calendar for an “iCal URL” or “Calendar feed” option
  2. Google Calendar sync — Many apps can sync to Google Calendar. Once synced, you can get the feed from Google
  3. Outlook Calendar sync — Some apps sync to Outlook. Once synced, you can get the feed from Outlook
  4. Zapier integration — If your app connects to Zapier, you may be able to create a workflow that syncs to Google Calendar

Common Apps and Their Calendar Options

AppDirect iCalGoogle SyncOutlook Sync
Tradify❌✅❌
Fergus❌✅❌
ServiceM8✅✅✅
Jobber✅✅✅
Powered Now❌✅❌
Workever❌✅❌
ToolTime❌✅❌
Commusoft❌❌✅
simPRO❌✅✅
Setmore❌✅❌
Acuity Scheduling❌✅✅
Calendly❌✅✅

Troubleshooting

My appointments aren’t appearing in Broadcaster

  1. Check the feed URL is correct — Make sure you copied the entire URL including any characters after the .ics
  2. Wait for sync — Calendar feeds can take 15 minutes to several hours to update, depending on the source
  3. Check you’re syncing the right calendar — If you have multiple calendars, make sure you got the feed from the one containing your appointments
  4. Verify the source calendar has appointments — Check that appointments appear in Google/Outlook/your job app before troubleshooting Broadcaster

My feed URL stopped working

  1. Password changed? — If you changed your Google or Microsoft password, your feed URL may have been invalidated. Generate a new one
  2. Calendar deleted or renamed? — If you deleted or significantly changed your calendar, you’ll need to generate a new feed URL
  3. Permissions changed? — For Outlook, check that calendar publishing is still enabled

Appointments are delayed

Different calendar providers refresh at different rates:

SourceTypical Refresh Rate
Google CalendarEvery 12-24 hours (for subscribed calendars)
OutlookEvery 30 minutes to a few hours
Jobber (direct)Every 15-30 minutes
ServiceM8 (direct)Every 15 minutes

For time-sensitive reminders, we recommend:

  • Using Jobber or ServiceM8 direct feeds where possible
  • Or syncing your job management app to Google/Outlook, then connecting that to Broadcaster

Need Help?

If you’re having trouble connecting your calendar:

  1. Check our other help articles for specific setup guides
  2. Contact our support team — We’re happy to help you get connected
  3. Send us your calendar app name — If you use an app not listed here, let us know and we’ll look into adding support

Glossary

iCal / ICS — A standard file format for calendar data. ICS stands for “iCalendar Specification”.

Calendar feed / Calendar URL — A web address that provides live access to your calendar data.

Two-way sync — When changes in one calendar automatically update in another, and vice versa.

One-way sync — When data flows in only one direction (e.g., from your job app to Google Calendar, but not back). Broadcaster is a one way sync from your calendar to Broadcaster.

Subscribe — Adding someone else’s calendar feed to your own calendar app so you can view their appointments.

Written by alan

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