Sending WhatsApp Appointment Reminders from Housecall Pro
Last updated: September 16, 2026
If you use Housecall Pro to manage your jobs and scheduling, you can connect it to Broadcaster via Google Calendar and send automatic WhatsApp reminders to clients before each appointment. Once set up, reminders go out without any manual effort.
What your clients receive
Your client receives a WhatsApp message from your business number ahead of their job. The message includes their name, the appointment date and time, and any details from your reminder template. You choose the timing, a few days before, the day before, the morning of, or a combination.
Housecall Pro already sends its own automated notifications. Broadcaster adds WhatsApp on top of that, which typically gets significantly higher open and read rates than email or SMS.
How to connect Housecall Pro to Broadcaster
Housecall Pro syncs your schedule to Google Calendar. Broadcaster reads that calendar feed. Your Housecall Pro jobs flow through to Broadcaster automatically.
Step 1: Connect Housecall Pro to Google Calendar
- Log into your Housecall Pro account on a desktop browser
- Go to Settings and then Integrations
- Find Google Calendar and click Connect
- Sign into your Google account and authorise the connection
- Select which calendar to sync jobs into and save
Your Housecall Pro jobs will now appear in Google Calendar.
Step 2: Get your Google Calendar iCal feed URL
- Open Google Calendar in a desktop browser
- Find the calendar Housecall Pro is syncing into under My calendars
- Click the three dots next to the calendar name and select Settings and sharing
- Scroll down to Integrate calendar
- Copy the Secret address in iCal format
Step 3: Add the feed to Broadcaster
- Log into your Broadcaster account
- Go to Integrations in the left-hand menu
- On the ICS Calendar Feed card, press Add connection, then paste your Google Calendar iCal URL into Calendar URL and choose how often Broadcaster should check it: every hour, every 6 hours, or twice a day
- Press Add calendar feed
For full details on the iCal connection process, see our calendar connection guide.
What gets synced
| What syncs | Notes |
|---|---|
| Job date and time | Yes |
| Job title | Yes, from the job name in Housecall Pro |
| Client phone number | Used to find the matching contact. If nobody matches, the visit is held until you add the person, or Broadcaster can add them for you |
| Client name | Matched from Broadcaster by phone number, then email, then name |
| Job notes | Depends on what Housecall Pro passes through to Google Calendar |
Broadcaster matches a calendar event to a contact by phone number first, then by email, then by name. If nobody matches, the visit is not booked: it is listed on your Integration Activity page until you add the person, and then books itself. If you would rather Broadcaster added the person and booked the visit straight away, choose that option in the feed’s settings under Integrations.
Because Housecall Pro syncs via Google Calendar, there can be a delay of up to an hour before new jobs appear in Broadcaster. For jobs booked at short notice, keep this in mind when setting your reminder timing.
Does this work for my trade?
Housecall Pro is used by plumbers, electricians, HVAC engineers, and cleaning businesses, and has a growing presence in the UK market. If you are already using Housecall Pro as your main job management tool, connecting Broadcaster adds WhatsApp client communication on top of your existing workflow without changing how you manage jobs.
For businesses running recurring service visits, annual boiler checks, regular cleaning contracts, seasonal treatments. Broadcaster sends a reminder ahead of every scheduled visit automatically.
Ready to connect Housecall Pro to Broadcaster?
Start your free trial and follow the steps above. Most businesses are up and running within the same day.
Written by alan