Sending WhatsApp Appointment Reminders from Joblogic
Last updated: September 16, 2026
If you use Joblogic to manage your field service operations, you can connect it to Broadcaster and send automatic WhatsApp reminders to clients before each job. Once connected, reminders go out without any manual effort.
What your clients receive
Your client receives a WhatsApp message from your business number ahead of their appointment. The message includes their name, the job date and time, and any details from your reminder template. You choose the timing, a few days before, the day before, the morning of, or a combination.
How to connect Joblogic to Broadcaster
Joblogic includes a calendar view with iCal export functionality. Broadcaster reads this feed to pull in your upcoming jobs.
Step 1: Get your Joblogic iCal feed URL
- Log into your Joblogic account on a desktop browser
- Go to the Schedule or Calendar view
- Look for a Subscribe or Calendar Feed option — this is typically in the settings or export area of the calendar view
- Copy the iCal feed URL
If you cannot locate the calendar feed option, contact Joblogic support — the exact location can vary depending on your account configuration.
Step 2: Add the feed to Broadcaster
- Log into your Broadcaster account
- Go to Integrations in the left-hand menu
- On the ICS Calendar Feed card, press Add connection, then paste your Joblogic iCal URL into Calendar URL and choose how often Broadcaster should check it: every hour, every 6 hours, or twice a day
- Press Add calendar feed
For full details on the iCal connection process, see our calendar connection guide.
What gets synced
| What syncs | Notes |
|---|---|
| Job date and time | Yes |
| Job title | Yes, from the job description in Joblogic |
| Client phone number | Used to find the matching contact. If nobody matches, the visit is held until you add the person, or Broadcaster can add them for you |
| Client name | Matched from Broadcaster by phone number, then email, then name |
| Job notes | Depends on what Joblogic includes in the feed |
Broadcaster matches a calendar event to a contact by phone number first, then by email, then by name. If nobody matches, the visit is not booked: it is listed on your Integration Activity page until you add the person, and then books itself. If you would rather Broadcaster added the person and booked the visit straight away, choose that option in the feed’s settings under Integrations.
Does this work for my trade?
Joblogic is used by growing trades and facilities management businesses in the UK that need more reporting and asset management capability than smaller tools provide. It works well for businesses running planned preventive maintenance schedules alongside reactive callouts. Broadcaster handles the client-facing WhatsApp reminder for every planned visit automatically, regardless of how far ahead they are scheduled.
A note on verifying your feed URL
Joblogic’s iCal feed location can vary between account configurations. If you have trouble locating it, our support team is happy to help you find the right URL: get in touch and we will work through it with you.
Ready to connect Joblogic to Broadcaster?
Start your free trial and follow the steps above. Most businesses are up and running within the same day.
Written by alan