Privacy Policy

Last updated: July 16, 2025

1. Introduction

Broadcaster ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business automation service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, company name
  • Payment Information: Billing address, payment method details (processed by our payment provider)
  • Client Data: Contact information for your clients that you upload or input
  • Message Content: Messages you create and send through our platform
  • Support Communications: Information you provide when contacting support

2.2 Information Collected Automatically

  • Usage Data: Features used, messages sent, login times
  • Device Information: IP address, browser type, operating system
  • Cookies: Session cookies and preference cookies
  • Analytics: Aggregated usage statistics

3. How We Use Your Information

We use collected information to:

  • Provide and maintain the Service
  • Process your transactions and manage subscriptions
  • Send service-related communications
  • Respond to support requests
  • Improve and develop new features
  • Ensure compliance with our Terms of Service
  • Protect against fraud and abuse

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

  • Service Providers: Third parties that help us operate the Service (e.g., hosting, payment processing)
  • WhatsApp: As required to send messages through WhatsApp Business API
  • Legal Requirements: When required by law or to protect rights and safety
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Your Consent: With your explicit permission

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication
  • Employee training on data protection
  • Incident response procedures

6. Data Retention

We retain your information for as long as necessary to:

  • Provide the Service to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records

You may request deletion of your account and associated data at any time.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your information
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing activities
  • Restriction: Request limited processing of your data

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses or other approved mechanisms.

9. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

11. Cookie Policy

We use cookies to:

  • Maintain your session
  • Remember your preferences
  • Analyze usage patterns
  • Improve user experience

You can control cookies through your browser settings, but some features may not function properly without them.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt-out of sales of personal information (which we do not engage in).

13. European Privacy Rights

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with a supervisory authority.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

15. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: support@broadcaster.app
Privacy Officer: [Name]
Address: [Your Company Address]
Phone: [Your Phone Number]

16. Data Protection Officer

If required by law, we have appointed a Data Protection Officer who can be reached at: dpo@broadcaster.app